Customer Engagement

Customer Support Specialist (Philippines - Remote)

Remote   |   Full Time

The Customer Support Specialist role focuses on providing exceptional customer support to the general buyers and members of our marketplaces; as well as offering high-touch support, business advisement, coaching, and relationship management to our sellers.

 

About Hip eCommerce

Hip eCommerce, Inc. is a profitable, VC-backed startup, with annualized GMV of $20 Million, which operates collectible-specific marketplaces: HipComic, HipStamp and HipPostcard. With over 1,500 Sellers, 150,000 Members, 10 Million Listings and having just raised a $5 Million+ Series A round to expand our product and team - it’s an exciting time at Hip eCommerce! Within the $200 Billion worldwide market of collectibles, there are many unique categories. Hip eCommerce believes that by creating specific marketplaces, built from the ground up to understand how collectors browse, search and collect each type of collectible, we can deliver an exceptional customer experience for both buyers and sellers.


About the Team

We’re a team of 25+ passionate, talented, and experienced individuals working remotely around the world. Following our Series A round, we’re now hiring for up to 40 new positions over the next few months!

 

About the Position

Hip eCommerce Customer Support Specialists handle inquiries from members via our Help Desk system. With training, you’ll soon become an expert on how-to questions about site features and policies. It is the job of our Customer Support Specialists to do everything in their power to help our members get the answers they need - quickly and compassionately; while looking for opportunities to increase sales through member interactions.

 

On the seller side, you will answer questions, help optimize the way sellers use the site and generally provide a personal touch to their experience with Hip eCommerce. You will be an adviser, problem solver, mentor, coach, and sometimes even crisis manager, building long-term relationships with some of our most valuable sellers.

 

In addition through interacting with members through our Help Desk system, approximately 5% of your time will involve calling members to follow-up on existing issues, and to assist our Customer Engagement team. Additionally, approximately 10% of your time will involve helping in other areas, such as office administration.

 

About You

  • You have 3-5 years experience in online customer service (eCommerce experience is a plus)
  • You have excellent written and verbal skills
  • You have an attention to detail
  • You have a positive, roll-up-your-sleeves-and-help attitude.
  • Prior phone support experience is a plus
  • You can keep your cool in stressful situations and have the ability to turn around any situation
  • You have creative thinking skills, and exceptional multitask skills
  • A positive, roll-up-your-sleeves-and-help attitude
  • An even temper, thick skin, and relatable demeanor
  • The ability to work well within a team structure, but also with a high level of autonomy
  • Can work well independently


What You'll Get

  • Competitive salary.
  • Unlimited personal / vacation days.
  • A monthly health-care allowance.
  • A monthly wellness allowance.
  • A monthly Internet allowance.
  • A monthly music allowance.


What’s Next

  • If you're interested in joining the team at Hip eCommerce, please send a cover letter along with your resume telling us why you'd be right for the position. As we build our team, building our culture is extremely important to us, so write to us and tell us what you’re all about!

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