Business Operations

Seller Success Manager - HipStamp (Remote)

Remote   |   Full Time

About Hip eCommerce

Within the $200 Billion worldwide collectibles market, there are many unique categories. At Hip eCommerce, our goal is to deliver a reimagined customer experience for both buyers and sellers. How are we doing that? We create category-specific marketplaces, built from the ground up, that understand how collectors browse, search and collect each type of collectible. We currently operate three marketplaces--HipComic, HipStamp, and HipPostcard--and plan to grow into other categories in the future. Since our 2016 launch, our marketplaces have gained 2,000+ Sellers, 200,000+ Buyers, and 12 Million+ Listings åand we just raised a $5 Million+ Series A round to expand our team and continue building the next great e-commerce company. Are you ready to build it with us?

We’re a fully distributed company, which means our entire team works remotely full-time. By removing the geographic requirements of an office, we’re able to hire the best, which means you’re working with the best. With team members across the United States, Philippines, and South America, we foster a culture that values collaboration and connection. To help facilitate that, our team members are primarily working standard Eastern Time hours.

About the Business Operations Team

Our Business Operations team is focused on driving growth across all three of Hip’s marketplaces.  We work closely with our sellers to help them grow their business on our sites, because when our sellers win, our buyers win, and Hip wins. While we operate today in three different verticals, our goal is to make buyers and sellers on each site feel like we’ve built a platform of their specific interest and needs as a collector. The goal of the business operations team is to create this cohesion and leverage it to accelerate the growth of each site. 

About the Role

As our HipStamp Seller Success Manager, your focus will be partnering with HipStamp’s existing sellers to help them optimize and grow their businesses on our marketplace. You’ll also bring on new sellers to HipStamp by developing and following up on leads. You’ll leverage the unique features and power of our platforms to ensure our sellers are educated on our various tools and offerings and using them to their fullest. You will meet overarching goals and strategy, articulate clear performance goals, execute plans, and monitor and manage key business metrics to achieve high growth results. You will need to be a skilled negotiator and relationship builder, helping a diverse set of sellers scale with us while improving product economics, working with key cross-functional partners in Customer Engagement, Marketing, and Technology, and defining and refining our processes.

How you’ll spend your time

  • Connecting with sellers to identify and develop new business opportunities and potential areas of growth

  • Closely coordinating with different internal stakeholders to guarantee seller efficiency

  • Managing sellers onboarding and ensuring healthy engagement within the platform

  • Executing seller acquisition strategies to drive seller growth and happiness

  • Proactively reaching out to potential and active sellers and onboarding them onto the platform

We’re excited about you if you have:

  • 3+ years of experience with account management or customer success

  • Familiarity with eCommerce and/or two sided marketplaces

  • Comfortable remotely engaging with customers to deliver excellent service.

  • A proactive, self-starter mindset

  • A proven track record of achieving and exceeding targets

  • Strong analytical and problem-solving skills

  • Passion for using spreadsheets or other analytics tools to analyze large data sets to drive decisions based on strategic insights

  • The ability to multitask and work well within a fast-changing organization

  • Experience with CRMs such as FreshSales, HubSpot, or SalesForce 

Don’t let impostor syndrome or a confidence gap stop you from applying. We encourage you to apply for this position even if you feel you do not meet all the requirements. Hip eCommerce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What else is in it for you?

Competitive salary and stock options (for US employees) is just the beginning; we also have a number of Benefits & Perks designed to support our team members beyond just a paycheck. We have unlimited personal/vacation days, a healthcare plan 100% paid by the company for employees, and a 401k (US employees). We also offer monthly wellness, internet, and music allowances. Our team is entirely remote (that’s right, no more commuting) and we do our best to set you up for success by providing home office equipment when you join the team. Once you’ve been using your work laptop for 3 years, we’ll replace it with a new one, wipe it of any business-related work and it becomes your own property to do with as you see fit. We may be remote, but we still have team pizza parties, movie & book clubs, home deliveries of treats, and more to keep things fun.

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