About Hip eCommerce
Within the $200 Billion worldwide collectibles market, there are many unique categories. At Hip eCommerce, our goal is to deliver a reimagined customer experience for both buyers and sellers. How are we doing that? We create category-specific marketplaces, built from the ground up, that understand how collectors browse, search and collect each type of collectible. We currently operate three marketplaces--HipComic, HipStamp, and HipPostcard--and plan to grow into other categories in the future. Since our 2016 launch, our marketplaces have gained 2,000+ Sellers, 200,000+ Buyers, and 12 Million+ Listings and we just raised a $5 Million+ Series A round to expand our team and continue building the next great e-commerce company. Are you ready to build it with us?
We’re a fully distributed company, which means our entire team works remotely full-time. By removing the geographic requirements of an office, we’re able to hire the best, which means you’re working with the best. With team members across the United States, Philippines, and South America, we foster a culture that values collaboration and connection. To help facilitate that, our team members are primarily working standard Eastern Time hours.
About the Position
The Customer Success Manager role is responsible for leading and coaching our team of Customer Success Agents, while providing exceptional high-touch operational and technical support to all members, with a personal touch that helps our members to trust and feel confident about using Hip eCommerce’s three collectible platforms. The Customer Success Manager is responsible for all operations within our CRM.
Don’t let impostor syndrome or a confidence gap stop you from applying. We encourage you to apply for this position even if you feel you do not meet all the requirements. Hip eCommerce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Employees are expected to work Monday-Friday within standard operating hours of 9am-5pm Eastern Time
To maintain appropriate productivity and performance, remote employees should choose a work environment that is free from distractions, has a reliable internet connection, and supports the employee’s ability to dedicate their full attention to their job duties during work hours.