Business Operations

Seller Success Specialist - HipStamp

Remote   |   Full Time

About Hip eCommerce

Within the $200 Billion worldwide collectibles market, there are many unique categories. At Hip eCommerce, our goal is to deliver a reimagined customer experience for both buyers and sellers. How are we doing that? We create category-specific marketplaces, built from the ground up, that understand how collectors browse, search and collect each type of collectible. We currently operate three marketplaces--HipComic, HipStamp, and HipPostcard--and plan to grow into other categories in the future. Since our 2016 launch, our marketplaces have gained 2,000+ Sellers, 200,000+ Buyers, and 12 Million+ Listings and we just raised a $5 Million+ Series A round to expand our team and continue building the next great e-commerce company. Are you ready to build it with us?

We’re a fully distributed company, which means our entire team works remotely full-time. By removing the geographic requirements of an office, we’re able to hire the best, which means you’re working with the best. With team members across the United States, Philippines, and South America, we foster a culture that values collaboration and connection. To help facilitate that, our team members are primarily working standard Eastern Time hours.

 About the Business Operations Team

Our Business Operations team is focused on driving growth across all three of Hip’s marketplaces.  We work closely with our sellers to help them grow their business on our sites, because when our sellers win, our buyers win, and Hip wins. While we operate today in three different verticals, our goal is to make buyers and sellers on each site feel like we’ve built a platform of their specific interest and needs as a collector. The goal of the Business Operations team is to create this cohesion and leverage it to accelerate the growth of each site.

About the Role

Throughout our HipStamp marketplace, we work directly with our sellers in order to support their continued success. 

The Seller Success Specialist - HipStamp role focuses primarily on providing our key sellers white glove support and helping them scale sale and auction activities. This includes but is not limited to providing top level customer service for key seller support queries, onboarding and educating sellers on the value of our internal levers such as our Seller Marketing and Auction programs, strategizing and communicating with sellers about their business, aiding with inventory selection, and reporting on seller performance to the wider business. 

As a Seller Success Specialist - HipStamp, your primary mission will be to work closely with our GM of HipStamp and Account Managers to successfully grow and support Seller growth. 

How you’ll spend your time:

  • Working with Sellers to resolve any issues or roadblocks they are experiencing 

  • Analyzing and reporting on seller performance 

  • Collaborating with sellers via phone and email to get them started with our auction program and grow their auction revenue 

  • Coordinating our site wide auction events with other internal teams  

We get excited about you if you have: 

  • 3+ years professional experience within business operations/business management and/or entrepreneurship.

  • Strong written and verbal English language skills

  • Strong and demonstrable skills in Microsoft Excel, or similar programs 

  • Experience using analytical, sales, and productivity/CRM tools

  • Proven ability to communicate clearly and concisely with sellers and stakeholder teams; written, verbal, presentation, and interpersonal skills

  • Proven strong attention to detail and excellent problem-solving skills

  • The ability to work well within a team structure, but also with a high level of autonomy

Don’t let impostor syndrome or a confidence gap stop you from applying. We encourage you to apply for this position even if you feel you do not meet all the requirements. Hip eCommerce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

What else is in it for you?

Competitive salary and stock options (for US employees) is just the beginning; we also have a number of Benefits & Perks designed to support our team members beyond just a paycheck. We have unlimited personal/vacation days, a healthcare plan 100% paid by the company for employees, and a 401k (US employees). We also offer monthly wellness, internet, and music allowances. Our team is entirely remote (that’s right, no more commuting) and we do our best to set you up for success by providing home office equipment when you join the team. Once you’ve been using your work laptop for 3 years, we’ll replace it with a new one, wipe it of any business-related work and it becomes your own property to do with as you see fit. We may be remote, but we still have team pizza parties, movie & book clubs, home deliveries of treats, and more to keep things fun.

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