Customer Engagement

Sr. Customer Engagement Specialist (Philippines - Remote)

Preferable Location: Philippines   |   Full Time

The Sr. Customer Engagement Specialist role focuses primarily on providing exceptional high-touch operational and technical support, business advisement, coaching, and relationship management to our sellers; as well as pro-active customer engagement outreach to our buyers.

This is a full-time, remote-based position in the Philippines, working approximately 8am to 5pm Eastern Time Mon-Fri.


About Hip eCommerce

We're a profitable, VC-backed startup in the United States, which builds marketplaces for specific collectibles, including comic books and stamps. We're a team of 15, who now all work remotely, and we recently started hiring additional employees in the Philippines.

With over 1,500 Sellers, 150,000 Members, and 10 Million Listings - it’s an exciting time at Hip eCommerce! Since our launch in 2016, we’ve now grown GMV to over $18 Million annualized across our three marketplaces: HipStamp.com, HipPostcard.com, and HipComic.com.


About the Team

This is a unique opportunity to get in on the ground floor of a quickly growing team of 15 passionate, talented, and experienced individuals.


About the Position

Customer Engagement Specialists engage our members through email, help desk, phone, and video interactions. You will answer questions, help optimize the way sellers use the site, and generally provide a personal touch to their experience with Hip eCommerce. You will be an adviser, problem solver, mentor, coach, and sometimes even crisis manager, building long-term relationships with some of our most valuable sellers.

Working in partnership with our Category Management team, you’ll additionally help to close, on-board and familiarize new sellers into Hip eCommerce’s marketplaces.


About You

  • You have 5+ years of professional experience with a focus in customer service, account management, relationship management and negotiation skills
  • You have 3+ years in providing generalized and specific technical support
  • Proven ability to communicate clearly and concisely with Sellers and stakeholder teams; written, verbal, presentation, and interpersonal skills
  • Proven strong attention to detail and excellent problem-solving skills
  • Demonstrated effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment
  • Experience using analytical, sales, and productivity and CRM tools
  • A positive, roll-up-your-sleeves-and-help attitude
  • The ability to work well within a team structure, but also with a high level of autonomy


What’s Next

If you're interested in joining the team at Hip eCommerce, please send a cover letter along with your resume telling us why you'd be right for the position. As we build our team, building our culture is extremely important to us, so write to us and tell us what you’re all about!


What You'll Get

  • Competitive salary.
  • Unlimited personal/vacation days.
  • A monthly wellness allowance.
  • Home Internet allowance.
  • Premium headphones and a subscription to Spotify.


What’s Next

If you're interested in joining the team at Hip eCommerce, please send a cover letter along with your resume telling us why you'd be right for the position. As we build our team, building our culture is extremely important to us, so write to us and tell us what you’re all about!

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Cover Letter

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